Bulk export orders for Green Coffee (Washed/Natural) and Bulk Roasted Coffee are confirmed only after formal commercial agreement and payment confirmation under FOB terms. Production and shipment scheduling begin upon confirmation, with dispatch typically arranged within 10–25 days depending on buyer preference, order volume, and carrier availability.
Cancellation requests must be submitted before processing, packaging, or shipping arrangements begin. Once production or export logistics have started, cancellation is not permitted as per agreed contract terms.
Refunds or returns are accepted only in cases of verified quality deviation or confirmed damage caused by the company. Claims must match the agreed contract specifications. Approved refunds are processed via bank transfer within a maximum of 10 working days, and return shipping costs (if applicable and claim is approved) are covered by the seller. Customs duties and destination charges remain the responsibility of the buyer.
