AMG Coffee Export respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or conduct business with us.

1. Information We Collect

We may collect the following information:

• Full Name
• Phone Number
• Email Address
• Company Name (for export inquiries)
• Order and shipment details
• Messages submitted through contact forms

Information is collected when you:

• Submit a contact form
• Request export quotations
• Place a wholesale or retail order
• Communicate with us via email or phone

2. How We Use Your Information

• Process wholesale and export inquiries
• Confirm and manage orders
• Provide shipment updates and tracking information
• Respond to customer service requests
• Improve our services and communication

We do not sell or rent personal information to third parties.

3. Shipping & Communication

For export and wholesale orders, we may use your contact details to:

• Share shipping documentation
• Provide tracking updates
• Coordinate delivery schedules
• Send email updates related to your order

4. Data Protection & Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, or disclosure. Access to sensitive information is limited to authorized personnel involved in order processing and customer support.

5. Third-Party Services

Our website may contain links to third-party platforms or ecommerce services. When purchasing through external platforms, their privacy policies will apply. We are not responsible for the privacy practices of third-party websites.

6. Cookies & Website Data

Our website may use basic cookies or analytics tools to improve website functionality and user experience. These tools do not collect sensitive financial information. Users may adjust browser settings to manage cookie preferences.

7. Information Retention

We retain customer and export-related information only as long as necessary for business, legal, and accounting purposes.

8. Your Rights

You may request to:

• Access your stored information
• Correct inaccurate information
• Request deletion of personal data (where applicable under law)

Requests may be submitted via our official contact email.

9. Policy Updates

AMG Coffee Export reserves the right to update this Privacy Policy at any time. Changes will be published on this page.

10. Contact Information

AMG Coffee Export
Oromia State, Shagar City, Akaki Gelan, Ethiopia
Email: info@amgcoffeeexport.com
Export Business Inquiries: +251 911 491 493 / +251 911 244 141