Privacy Policy

AMG Coffee, operating through https://amgcoffeeexport.com, prioritises your privacy. This Privacy Policy outlines our approach to gathering, utilising, and potentially disclosing your personal information on our website and any other associated platforms (collectively, the “Website”). This privacy policy is part of AMG Coffee’s terms and conditions, outlining how we handle your information. It’s an essential aspect of our agreement when you use our services.

Please note that this Privacy Policy may undergo updates periodically without prior notice. Any revisions will be published on the website and your continued use of our Website indicates your acceptance of the revised policy.

Information Collection

When you use the AMG Coffee website, we may gather two types of information: (1) personally identifiable information, also known as “personal information,” which can identify you on its own or when combined with other available data; and (2) non-personal information, which is not linked to your identity.

Creating an account or providing personal information is not mandatory when you visit our website. However, if you choose to contact AMG Coffee through the website or email, you might share personal information with us. Additionally, you have the option to provide more details about yourself at your discretion. Any personal information shared via email is treated with the same privacy measures.

As part of our website’s regular functioning, we also collect non-personal information, including your browser type, operating system, IP address, and the domain name used to access the website. We may also track your browsing behavior, such as the date and time of your visit, the specific pages you view, the duration of your visit, the number of return visits, the referring web page, pages visited, location, your mobile carrier, device, application IDs, and other click-stream data.

Responsibility

AMG Coffee takes responsibility for the personal information you disclose to us through our website. We have appointed a Privacy Officer who oversees compliance with this Privacy Policy and relevant privacy laws.

To enhance our services, we may engage third-party service providers to perform functions such as order fulfillment, package delivery, credit card processing, customer service, and website usage analysis. These providers may access your personal information to carry out these services and may use technologies like cookies or web beacons to collect additional information, including your IP address. While these third-party partners share certain data with us to improve content quality and customization, we take reasonable measures, including contractual agreements, to ensure their compliance with this policy and privacy laws. It’s important to note that AMG Coffee cannot be held responsible for any actions by third parties that violate contracts with us or intentionally breach this Privacy Policy.

Utilization of Information

AMG Coffee ensures transparency in the purposes for collecting personal information, identifying them at or before the time of collection. For instance, when requesting information for proper delivery, we may ask for the name and address.

We do not lease or sell personal or non-personal information to other entities. The information collected through our website is used for the following:

• Contacting you when necessary.
• Responding to your requests for information.
• Communicating about the website or products.
• Providing customized content, advertising, and services.
• Administering the website, monitoring usage, and diagnosing issues.
• Remembering your preferences to streamline your future visits.
• Sending you information, promotional materials, and offers from us, affiliates, partners, and third parties if you’ve opted to receive such communications.
• Conducting research to enhance our products, content, and services.
• Protecting the security and integrity of the website and our business.

Additionally, we may enlist third-party storage or service providers for specific functions, including data processing. Information may also be disclosed to uphold our rights or property, enforce terms of use, comply with legal requirements, or respond to government regulators or law enforcement requests. Notification of such compliance with the law is not obligatory.

Consent

We obtain your personal information with your knowledge and consent, unless legal requirements allow or mandate otherwise. Implied consent applies when your personal information is necessary for us to provide the product or service.

Consent can be expressed through various means, including written, electronic, oral, or inferred through your conduct, such as using a product or service. We refrain from sending marketing or promotional emails without your explicit consent and do not share your email with third parties for such purposes without your approval. You have the right to withdraw your consent at any time, provided there are no legal or contractual obligations preventing it. To opt out of our marketing emails, you can follow the unsubscribe instructions in each email or contact us at +251-911491559-.  Please note that our email marketing is managed by an external service provider, and their policies apply.

Cookies / Log Files / Do Not Track

AMG Coffee employs both persistent and session cookies, along with various technologies, to gather and track the non-personal information mentioned earlier, improving our understanding of your interactions with the website. Most internet browsers automatically accept cookies, but you have the option to decline them by adjusting your browser preferences or using available software programs. Not accepting cookies may impact website performance, affecting features like placing orders. If this occurs, contact us at https://amgcoffeeexport.com/contact-us/ for customer service.

Log files, including IP addresses, browser type, ISP, referring/exit pages, platform type, date/time stamp, and clicks, are used to analyze trends, administer the site, track user movement, and collect demographic information.

While certain browsers support a “do not track” feature, some or all of our websites may not honor this signal. Third-party service providers, like Google Analytics, may be used to track and analyze website usage, accessing cookie and log information in conjunction with personal details for tracking purposes. We do not engage in tracking networks intentionally, and we lack control over third-party activities related to your online activities across different websites.

Children

Our websites are not intended for children under 13, and we do not knowingly collect personal information from them. If you discover that a child has shared personal information with us without parental consent, please reach out to us at info@amgcoffeeexport.com Upon learning about such cases, we take appropriate steps to remove the information and deactivate the child’s account.

External Links to Other Websites

While we ensure the appropriateness and relevance of content on linked sites when initially reviewed, please be aware that you are navigating to another website by clicking on these links. The Company is not accountable for the content or privacy policy of any linked site, as the ownership and operation of these sites lie with the respective organizations. We recommend reading the privacy policies of linked sites, as they may differ from ours. Additionally, if you access social media sites related to the Company, your usage is subject to this Policy and the respective site’s privacy policies.

Limiting Use, Disclosure, and Retention

Your personal information will solely be utilized for the purposes it was collected unless consented otherwise or required/permitted by law. It will be retained only as long as necessary for these purposes or as dictated by legal requirements. Efforts will be made to destroy your personal information reasonably.

We retain the right to hold your personal identifiable information while your account is active or as needed for service provision. Non-personal information may be retained regardless of account status. We may disclose your personal information in the context of a business sale, financing, or reorganization, provided the parties agree to adhere to this Policy. Additionally, your information may be shared with contracted data processing parties, including those in different jurisdictions, subject to the laws of those regions.

Accuracy

We make every effort to keep your personal information accurate, complete, and up-to-date for its intended purposes.

Safeguards

The website uses SSL (secure socket layers) to secure your personal information. It is generally stored in our databases or those of our service providers, some of which may be located outside 

We’ve implemented physical, electronic, contractual, and administrative measures to maintain the confidentiality, security, and integrity of your personal information. However, no online transmission or storage method is entirely secure. It’s crucial to safeguard your account details, and you should notify us promptly at info@amgcoffeeexport.com of any unauthorized account use or security breaches.

Openness

This Policy, available at https://amgcoffeeexport.com/privacy-policy/ or upon request, outlines our personal information management policies and practices.

Individual Access

Upon request, we will inform you about the existence, use, and disclosure of your personal information and grant you access to it. You have the right to challenge its accuracy and completeness, which can be done through Customer Login or by emailing info@amgcoffeeexport.com

In certain circumstances allowed by law, we may not disclose personal information, including data referencing others or information protected for legal, security, or commercial reasons. Contact us for questions or to request information about disclosed personal information:

Contact Information

Call Us:
+251-911491559
+251-911244141

Office Number:
+251 22 111 9020

Email Address:
info@amgcoffeeexport.com

Address:
Oromia State, Shagar City, Akaki Gelan, Gelan to Tullu Dimtu street, AMG Industrial Park, House No: New, Ethiopia